Shipping Policy

At Real Doctors Notes, we are committed to providing a seamless and efficient service for obtaining your doctor’s note. Since our service is entirely digital, there is no physical shipping involved. Here’s what you need to know about our digital delivery process:

Digital Delivery

• Instant Access: After completing your video appointment with a verified doctor, your signed doctor’s note will be delivered to your email address. This digital note is ready for immediate use and can be shared electronically or printed out as needed.
• Delivery Time: Your doctor’s note will be sent to you within minutes after the completion of your consultation, provided that the note is deemed clinically appropriate by the doctor.
• Email Confirmation: You will receive an email confirmation once your doctor’s note has been sent. Please ensure that you provide a valid and accessible email address during your appointment booking.

What to Do if You Don’t Receive Your Note

• Check Your Spam/Junk Folder: If you do not see the email containing your doctor’s note in your inbox, please check your spam or junk folder.
• Contact Support: If you still cannot locate your doctor’s note, please contact our customer support team at support@realdoctorsnotes.com. We will assist you promptly to ensure you receive your document.

Updating Your Email Address

• Before Appointment: Ensure that you provide the correct email address at the time of booking your appointment to avoid any issues with receiving your doctor’s note.
• After Appointment: If you need to update your email address after your appointment, please reach out to our customer support team to make the necessary changes.

Technical Issues

• File Format: The doctor’s note will be sent in a commonly used digital format (PDF). If you experience any issues with opening or viewing the file, please contact our support team for assistance.
• Support Contact: For any technical issues or additional questions regarding the delivery of your doctor’s note, please contact our support team at support@realdoctorsnotes.com.

Thank you for choosing Real Doctors Notes. We strive to ensure that your experience with us is smooth and satisfactory. If you have any questions or need further assistance, please do not hesitate to reach out.