Refund and Returns Policy

1. Overview

At Real Doctors Notes, we strive to provide high-quality, reliable healthcare services, including genuine doctor’s notes issued by verified doctors after online consultations. We are committed to ensuring your satisfaction with our services. However, we understand that there may be circumstances where you need to request a refund. Please read our Refund and Returns Policy carefully to understand your rights and the steps involved.

2. Refund Eligibility

Refunds may be issued under the following conditions:

• Technical Issues: If you experience significant technical difficulties during the video consultation that prevent the session from being completed, you may be eligible for a refund.
• Service Not Rendered: If, for any reason, the consultation is not completed and a doctor’s note is not provided, you may request a refund.
• Incorrect or Inaccurate Documentation: If the doctor’s note you receive contains errors or does not meet the requirements discussed during your consultation, you may request a correction. If a correction cannot be provided, a refund may be issued.

3. Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

• Change of Mind: If you change your mind after the consultation has been completed and the doctor’s note has been issued, no refund will be provided.
• Unsatisfactory Outcome: If the healthcare provider determines that a doctor’s note is not clinically appropriate and declines to issue one, no refund will be provided. Our providers adhere to strict medical guidelines to ensure the integrity and validity of all notes.
• Delays Due to Incorrect Information: If you provide incorrect or incomplete information that delays the processing or delivery of your doctor’s note, no refund will be issued.

4. Refund Process

To request a refund, please contact our customer support team within 7 days of your appointment. Include the following information in your request:

• Your full name and contact information
• Date and time of your appointment
• Reason for the refund request
• Any supporting documentation or screenshots, if applicable

Our team will review your request and respond within 3-5 business days. If your refund is approved, it will be processed using the original payment method. Please allow 5-10 business days for the refund to appear in your account.

5. Corrections and Re-Issuance

If there is an error in the doctor’s note or if the note needs to be reissued for any reason, please contact our customer support team within 7 days of receiving the note. Corrections will be made at no additional cost to you.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a refund request, please contact us at support@realdoctorsnotes.com. We are here to help and ensure that your experience with our service is as smooth and satisfactory as possible.

7. Policy Updates

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically. Continued use of our services after any changes indicates your acceptance of the updated policy.